Hilton Management Conference
President
Hilton UK & Ireland
I wanted to personally thank you for the superb keynote presentation you gave, and excellent workshops you ran, at our Hilton UK & Ireland 2004 Management Conference on 5th May at the Hilton Birmingham Metropole
We were all very impressed with the strength of your presenting skills and your personal presence – keeping a lively audience like ours captivated for forty minutes is no mean feat! Your endeavours are truly the living embodiment of the spirit of 'Reach Beyond' which is, as you know, our management credo
Doubly impressive was the fact your presentation supported the theme of our conference "Putting the Customer Centre Stage" – by connecting the difficulties you faced during your epic polar adventures to those you continue to face daily. All of the feedback we have received, from our general managers and senior management team was overwhelmingly positive. They found your delivery 'inspiring', 'impressive', 'moving' and as providing 'food for thought'.
We feel you made a real and lasting difference to how the disabled customer is perceived out in our estate, a job continued superbly during your 'Access All Areas – Considering the disabled Customer' workshop forums on the following day.
You proved to be a most valuable addition to our conference.
