Fundraising Standards Board

The Muscle Help Foundation (MHF) is a proud member of the Fundraising Standards Board (FRSB) self-regulatory scheme. The charity is signed up to independent fundraising regulation, championing best practice across the UK.

As a member of the FRSB, MHF commits to the highest standards of fundraising and to a set of core principles that include honesty, transparency and accountability. The give with confidence tick logo (pictured below) displayed on our website provides added reassurance for donors and potential supporters.

87% of people say that they would only give to charities they trust. In these especially challenging times for fundraisers it is reassuring to know that 70% of the public said they would trust a charity more if it was an FRSB member.

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OUR FUNDRAISING PROMISE

The FRSB works to ensure that organisations raising money for charity from the public do so honestly and properly. As members of the scheme, The Muscle Help Foundation follows the Institute of Fundraising’s Code of Fundraising Practice and complies with the key principles embodied in the Code and in the Promise detailed below:

 

We Are Committed to High Standards

  • We do all we can to ensure that fundraisers, volunteers and fundraising contractors working with us to raise funds comply with the Code and with this Promise
  • We comply with the law including those that apply to data protection, health and safety and the environment

 

We Are Honest and Open

  • We tell the truth and do not exaggerate
  • We do what we say we are going to do
  • We answer all reasonable questions about our fundraising activities and costs. Please contact us, visit our website or see our Annual Report if you require further details

 

We Are Clear

  • We are clear about who we are, what we do and how your gift is used
  • Where we have a promotional agreement with a commercial company, we make clear how much of the purchase price we receive
  • We give a clear explanation of how you can make a gift and amend a regular commitment

 

We Are Respectful

  • We respect the rights, dignities and privacy of our supporters and beneficiaries
  • We will not put undue pressure on you to make a gift and if you do not want to give or wish to cease giving, we will respect your decision
  • If you tell us that you don’t want us to contact you in a particular way we will not do so

 

We Are Fair and Reasonable

  • We take care not to use any images or words that cause unjustifiable distress or offence
  • We take care not to cause unreasonable nuisance or disruption

 

We Are Accountable

  • If you are unhappy with anything we’ve done whilst fundraising, you can contact us to make a complaint
  • We have a complaints procedure, a copy of which is available on request. If we cannot resolve your complaint, we accept the authority of the FRSB to make a final adjudication

If you have any questions, please contact us.